March 10, 2015“Again, looking back, it would’ve been better for me to use two separate phones and two email accounts. I thought using one device would be simpler, and obviously, it hasn’t worked out that way.”
Sept. 5, 2015In a September interview, Mrs. Clinton sought to frame the issue as a simple misunderstanding. “At the end of the day, I am sorry that this has been confusing to people and has raised a lot of questions. But there are answers to all these questions.” — MSNBC interview with Andrea Mitchell
Sept. 7, 2015In response to a question from The Associated Press about why she would not fully apologize, Mrs. Clinton said: “What I did was allowed. It was allowed by the State Department. The State Department has confirmed that.” — Associated Press article
Sept. 8, 2015In an interview just days later, Mrs. Clinton apologized: “That was a mistake. I’m sorry about that. I take responsibility. And I’m trying to be as transparent as I possibly can.” — ABC interview with David Muir
As scrutiny of Mrs. Clinton’s email account has increased, and her early statements failed to dispel public concern, she has become more apologetic about her decision to use only the private email account. Participants in a focus group conducted by the Clinton campaign responded positively when shown a video of Mrs. Clinton striking a more conciliatory tone about the issue.