Gov. John Kitzhaber said Thursday the state has hired a firm to conduct an independent review of what went wrong with Oregon’s troubled health insurance exchange.
Several states and the federal government have struggled with exchange technology, but none as much as Oregon. Cover Oregon’s online enrollment system still doesn’t work more than three months after it was supposed to launch, and the state has hired or reassigned hundreds of workers to manually process applications. Officials say they hope the online system will be operational by March.
The state will pay First Data Government Solutions LP $228,000 to conduct the review, which is expected to begin later this month and take about six weeks.
The review seeks to determine when officials began to realize the website wouldn’t launch on time; why the state chose to use Oracle Corp. products and consulting services; how the project’s scope was determined; and who was responsible for making decisions about the project.