Just a Glitch: Covered California Sends Deaf Callers To Hotline Offering ‘Hot Ladies’

Posted by on Apr 01, 2014 at 8:23 am

Frankly, we’d prefer the hot ladies to ObamaCare. Either way you’re getting screwed.

On the deadline to sign up for health coverage through Covered California, some hearing-impaired residents were sent to a chat line offering ‘hot ladies’ instead of an insurance navigator.

With the deadline looming, an Auburn man scrambled to sign up for Covered California.

A page on the site where users can calculate the cost of coverage lists an incorrect phone number as 1-888-899-4500. The number, which was correct on the Contact Us page, is similar, but just one digit off: 1-888-889-4500.

So what does the incorrect number go to? This is what greets callers instead of health insurance advice:

“Welcome to America’s hottest talk line. Ladies, to talk to interesting and exciting guys free, press one now. Guys, hot ladies are waiting to talk to you. Press two to connect free now,” the recording says.

Jeff Brown admits he dialed that number, thinking he was signing up for health insurance.

He logged onto the Covered California site just hours before the March 31 deadline. He filled out all the boxes, and then he says a box popped up saying he needed to call a 1-800 number.

He says when he called, all he got was a busy signal. He decided to try the number next to that, a TTY number for the hearing-impaired.

“I’ll try this number again just in case I dialed it wrong—same thing,” he said.

A Covered California spokesperson declined an on-camera interview, first saying by email, “We’ve never had the incorrect number on our site.”

A screenshot captured by CBS13 shows the incorrect number as it appeared on the site.

Later, we would get another email saying in part, “…After investigating it further, we are reviewing the shop and compare tool as an incorrect number. We’re currently working to correct the problem.”

The mistake has since been fixed on the Covered California website.

“I guess it’s an honest mistake,” Brown said, “but websites aren’t that hard to keep up right.”

Total incompetence, but what do you expect from these clowns?

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4 Responses to “Just a Glitch: Covered California Sends Deaf Callers To Hotline Offering ‘Hot Ladies’”

  1. sound awake on 1/01/14 at 9:51 am

    its not an accident…they did this on purpose…they think its funny…what else would you expect from the party of abortion, homosexuality, gay marriage-and if they remain in power long enough-pedophilia and beastiality are next

    this is the exact type of behavior one would expect from a party that boos God at their national convention and removes the words ‘”safe” and “legal” from their “safe, legal, and rare” abortion platform

    no, this was purposefully done just like the voter registration cards that were mailed out pre-checked as democratic

  2. DamnCat on 1/01/14 at 10:02 am

    “… Brown said, ‘but websites aren’t that hard to keep up right.’ ”

    nudge, nudge, wink, wink, know what I mean

  3. Pinecone on 1/01/14 at 3:09 pm

    Re: DamnCat on 1/01/14 at 10:02 am

    Exactly! Remember too that the national number is 1-800-f*ckyou!!!

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