Secretary of Health and Human Services Kathleen Sebelius has touted “dramatic” improvement in the federal health exchange website since its flawed rollout, but is advising potential customers to use the site during “off-peak hours” as she warns it will not work smoothly for everyone.
In an opinion piece published Monday in USA Today, Sebelius says that Healthcare.gov “is now working smoothly for the vast majority of users.” However, Sebelius warns that “there will be exceptions, and (as with any website) we will continue to make improvements.”
Later in the piece, Sebelius tells those Americans who have had issues with the site to “please do not give up. There is help available,” before giving the number for the site’s call center. The secretary also advises browsers to visit the site in the morning, in the evening, or on weekends when there is less traffic. She also touts an online queuing system in which users can elect to have an e-mail sent to them when less traffic makes the site more manageable.