They had over three years to design and test this website and clearly have failed miserably. There needs to be an immediate Congressional investigation into who’s behind this gross incompetence and until this is fixed it needs to be taken offline. They’ve sunk untold millions into this and it’s a colossal disaster.
Six days into the launch of insurance marketplaces created by the new health-care law, the federal government acknowledged for the first time Sunday it needed to fix design and software problems that have kept customers from applying online for coverage.
The Obama administration said last week that an unanticipated surge of Web traffic caused most of the problems and was a sign of high demand by people seeking to buy coverage under the new law.
But federal officials said Sunday the online marketplace needed design changes, as well as more server capacity to improve efficiency on the federally run exchange that serves 36 states.
“We can do better and we are working around the clock to do so,” said Joanne Peters, a spokeswoman for the Department of Health and Human Services. The government is making software and hardware changes to smooth the process of creating accounts needed to gain access to the marketplace, federal officials said.
The website is troubled by coding problems and flaws in the architecture of the system, according to insurance-industry advisers, technical experts and people close to the development of the marketplace.
Among the technical problems thwarting consumers, according to some of those people, is the system to confirm the identities of enrollees. Troubles in the system are causing crashes as users try to create accounts, the first step before they can apply for coverage.
Experian PLC, an information-services firm, holds a federal subcontract to support that system. The company declined to comment.
Of course they decline comment. And when they’re dragged before Congress they’ll be taking the Fifth.
Information technology experts who examined the healthcare.gov website at the request of The Wall Street Journal said the site appeared to be built on a sloppy software foundation. Such a hastily constructed website may not have been able to withstand the online demand last week, they said.
Hastily constructed? ObamaCare was shoved down out throats in March 2010. They couldn’t design a functioning website in that time?