Florida Obamacare Navigator Says Rollout is “Dead as a Doornail. It’s a Mess”

Posted by on Oct 02, 2013 at 1:00 pm

Well, so much for the lame spin that the awesome traffic and popularity of ObamaCare was to blame for the so-called glitches. Even the navigators of this 21st Century Titanic are fed up.

But in South Florida and much of the nation, confusion and glitches frustrated countless consumers and those who tried to guide them.

“It’s dead as a doornail. It’s not working,” said John Foley, supervising attorney for the “navigator” program at the Legal Aid Society of Palm Beach County, which received a federal grant to help people sign up. His staff was at a standstill from the moment the West Palm Beach office opened its doors because the enrollment website kept crashing.

“It’s a mess. It’s terribly disappointing,” Foley said. “They [federal officials] have been pushing it for so long, and people have been excited to see it, but apparently it’s not coming.”

Federal officials, who insisted that they were “off to a good start,” said they expected early glitches and that the biggest one — a snag in the computerized security system — had been resolved. But by late afternoon, would-be shoppers were stymied by that same snag.

Many others ran into this message: “We have a lot of visitors on our site right now, and we’re working to make your experience here better. … Thanks for your patience!”

Obama and his stooges will just never admit they’re incompetent and corrupt. It’s just someone else’s fault. They mean well, so shut up. By the way, guess when they first began testing major portions of the main website? If you said August of this year, come claim your prize.

The Health and Human Services Department did not begin testing the chief pieces of this IT system until August. The testing found that states couldn’t consistently link to the federal portal (a problem that persists in some states), and that the hub couldn’t reliably verify if a person is eligible for a subsidy, or accurately calculate how much the applicant is eligible to receive. HHS prevented independent watchdogs, including its own inspector general, from examining the systems before they go live on Oct. 1. The result is a host of troublesome gaps and dangers.

The biggest risk involves data security. The Obama administration created unnecessary opportunities for fraud with the White House’s pork-minded insistence on funding favored community groups to employ “navigators” to solicit applicants and help them input their personal information, such as income and Social Security numbers. The navigators were hastily hired and trained (they are still being hired) and were not given extensive background checks. The personal data for millions of people will be entrusted to these navigators—and to a computerized system that has been rushed into operation.

Via Media Trackers.

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3 Responses to “Florida Obamacare Navigator Says Rollout is “Dead as a Doornail. It’s a Mess””

  1. Craig from Belvidere on 3/03/13 at 10:30 am

    I have been working at home so have spent a lot of time trying to get on the Obamacare system. Of course it does not work. Identity verification is now the issue but Experian, that does the verification, says I am verified.

    My favorite experience was talking to a human support person at 2:18 a.m. this morning. He told me that any problems I had were strictly based on volume of website users and that I should try again in a few hours when there would be less traffic.

    I do feel sorry for the human support personnel. They appear to have had little training and can not answer a single question about problems with the system and more specifically, what you can do to help solve a problem. One rep tried to get me to call Social Security to verify my identity.

    The support personnel all give the same initial response, “The volume is so high, try the website later.” I think it is time somebody told these customer service reps the truth, the system is screwed up and does not work.

  2. larry k on 3/03/13 at 1:19 pm

    Surprise, surprise….They wanted it to fail, so they can move to single payer system. You cannot believe that after 3 years of preparing this is the best they can do…..Just like the shutdown, do you honestly believe that if Barrack Obama, the most powerful man on the planet, didn’t want this to happen, that it would happen. Maybe we should get Putin on the phone to straighten this whole mess out…..Do ya think Russia is doing any deficit spending.