The awesomely tech-savvy president has urged ObamaCare applicants to fill out a paper form since they can’t get through on his trainwreck of a website. Problem is, the poor suckers doing that are also stuck and getting nowhere fast.
Talk about a clown show.
A series of internal Obama administration memos obtained exclusively by ABC News reveal for the first time how dysfunction with HealthCare.gov has upended the entire Affordable Care Act enrollment process, including applications by paper and phone that officials have been pushing as more reliable alternatives.
While President Obama and other top aides have publicly reassured frustrated consumers that they can bypass the troubled website and apply by phone in as little as 25 minutes, those working most closely with the rollout acknowledged privately that even the nonelectronic avenues would be no more efficient or guaranteed, the documents show.
“The same portal is used to determine eligibility no matter how the application is submitted (paper, online),” reads a Center for Consumer Information and Insurance Oversight memo from Oct. 11.
“The paper applications allow people to feel like they are moving forward in the process and provides another option,” it says. “At the end of the day, we are all stuck in the same queue.”
At the end of the day we’re still stuck with the same buffoon in the White House.
The documents show that officials decided reluctantly to encourage consumers to fill out paper applications to buy more time and tame mounting frustration with the website.
Initially, administrators of the enrollment process appeared wary of such a directive, knowing that it would not necessarily be faster and could be more labor-intensive for contractors processing the mail. But, ultimately, the memos show, officials decided to embrace paper applications to avoid losing the interest of potential enrollees.
“Navigators are seeing people very frustrated and walking away, so they are turning to paper applications to protect their reputations as people in the communities who can help,” a memo from Oct. 15 noted, “even though the paper applications will not have a quicker result necessarily.”
What difference, at this point, does it make?